COMMON QUESTIONS

i've registered an account but don't receive password confirmation email, why?

Please check your spam folder and mark our email as trusted email.

Do you offer wholesale service?

Yes, we do. Please contact us at happyplantgroup@gmail.com with the subject “Wholesaler”.  Please include your location and store weblink. You can also contact us via Whatsapp: +62895-3852-60427, or click here. Then as soon as possible we will reply to your email and attach a whole sale pricelist offer.

Do we received invoice?

Yes, check spam folder if it’s not in your primary inbox

Where do you ship to?

Shipping wolrdwide.

I've made order but I didn't receive a confirmation email. what happened?

Find us via instagram or whatsapp. because sometimes our email are blacklisted by few email provider (ex. hotmail).

Please help us to confirm our email as a trusted email on your provider. do not report as a spam.

PAYMENT QUESTIONS

Is there a promo in your website?

order through website:
1. free phytosanitary without minimal order

Shipping service?

All of our orders on website are shipped via DHL. DHL will reach you within 5 to 7 business days in most countries.

You can also request EMS or Other cargo for wholesale service.

Phytosanitary process

we need a maximum of 14 working days to get the phytosanitary, but it can be faster depending on the authorities giving approval.